Frequently Asked Questions
Below is a list of some common questions about us and our web site. If you don't see the answer to your question, please feel free to contact us.
How can I contact you?
You can contact us by phone, fax or e-mail.
Custom Creations Unlimited, Inc.
20 Danada Square West, Suite 181
Wheaton, IL 60189
877-815-2456 (toll free)
630-665-1969
630-578-0854 Fax
info@customcreationsunlimited.com
What are your hours?
We are open Monday-Friday 9 am- 5 pm CST except for the following US holidays. You can reach customer service by phone 24 hours a day, 7 days a week, 365 days a year.
January 1
January 2
May 28
July 4
September 2
November 21
November 22
December 24 (closed at noon)
December 25
December 26
How soon will I get my order?
All orders for printed items include a free proof that will be emailed to you within 24 hours of placing your order (excluding weekends and holidays). Once we receive your approval, they will print and ship the next business day if we receive your approval before 3:00 pm central standard time. Shipping time depends on the shipping method you selected when placing your order. For UPS Ground transit times, see the UPS Ground Shipping Time map.
How do I check my order status?
You can check your order status 24 hours a day through our website. Use the 'Log In' at the top of any page. This will show your order history and order status. Once your order ships, we'll provide you with the tracking number for your order as well.
Do you have a catalog?
We used to have printed catalogs but found that they became outdated much to quickly. Our current selection is always available here on our web site.
What is your refund/return policy?
We offer an error free guarantee. If your order arrives with an error made by us or a manufacturing defect, you must notify us within 14 days of receiving your order. We will then remake the item at our expense. If the error was your, a remake will be offered at a discount from the original price. Details vary by product type, please contact us for further information.
How do I place an order for invitations?
We've sorted our invitation design by occasion. For each occasion, you'll see small versions of our available designs. Click on the image or design name. Scroll down and you'll see the options including ink color, typestyle etc. Fill in the information for each option and the click the 'Add This To My Cart' button. You can then continue shopping for coordinating thank you cards, candy bar wrappers etc or begin checkout by clicking the 'checkout' button in the top blue banner. This will walk you through the options for shipping, payment and order completion screens.
How can I pay for my order?
For your convenience, we accept Visa, Master Card, American Express, Discover Card, and personal checks. All transactions are handled by our secure server and encrypted to protect your personal information. If don't want to enter your credit card number online, you can place your order online but select 'Fax/phone your Credit Card info' as your payment option. Simply complete your order and then call us with your order number and payment information. Orders by check are held for 10 business days to allow your check to clear.
How does the proof work?
All orders include a free proof. After we receive your order, you will receive an e-mail within 24 hours (excluding weekends and holidays) with your proof and instructions for approving or changing your proof (unlimited changes are included at no charge). This allows you to see what your order will look like before we send it to production. Once your proof is approved, your order will sent to production. At that point, further changes are not possible.
What kind of paper do you use?
For all of our invitations, announcements, thank you cards, note cards, rsvp cards and rsvp postcards, we use 110 pound, acid free index card stock. Our candy bar wrappers are printed on 32 pound, glossy, acid free laser paper.
What are your shipping options?
We offer UPS Ground, Second Day and Next Day shipping. You'll see your actual UPS shipping costs once you add your items to your shopping cart. Please remember, this is shipping time and does not include the time necessary to process your order.
Do you have a privacy policy?
We sure do. You can read our full policy here. In a nutshell, we do not sell or share, in any way, any information with any outside company or agency. Your information is safe and secure.
Do you have any references?
We sure do! We're happy to share some of the wonderful comments our customers have made about us.
Will my invitations require extra postage?
Simply, no. All of our invitations can be mailed with a single first class stamp.
What about sales tax?
We are required to collect sales tax for any order shipped to an Illinois address. All other orders are free of sales tax.
